Shoply AI FAQ

How to Customize the Shoply AI Chat

Learn how to personalize your Shoply AI Chatbot's appearance, chat window design, and messaging experience to match your brand. This guide covers chat icon customization, color themes, window settings, and predefined messages.

What Information Does Shoply Use?

Understand what information Shoply uses from your store to answer customer questions, including products, order information, home page content, policies, pages, and blogs. Learn about privacy and data usage.

How to Use Deep Link

Learn how to open the Shoply AI chat window using deep links without editing theme code, or by adding code to your theme template. Includes examples for buttons, icons, and how to hide the floating icon.

How to Blacklist Product Metafields

Learn how to blacklist product metafields to prevent Shoply from using them when answering customer questions.

How We Do Automatic Translation

Learn how Shoply AI automatically detects and responds in your customers' preferred language. Understand language detection from browser settings, URL codes, saved preferences, and how we remember customer language choices.