Your store has customers from many countries. Shoply automatically understands which language a visitor prefers, and replies in that language — without you doing any extra work.
When customers ask Shoply Chat or search in Shoply AI Search in certain language, Shoply will automatically respond in that language. This feature requires no configuration from the store owner’s side, and it is free!
Shoply lets store owners customize a wide range of pre-defined messages in both Shoply AI Chat and Shoply AI Search. For example, you can set the welcome message that customers see when they first open the chat or search window.
You can write these messages in your preferred language, and Shoply can automatically translate them into the customer’s language Only Available for Paid Plans. If you’re not satisfied with the automatic translation, you can easily edit the translated text to match your exact tone and style.
When a shopper visits your store, our system checks several hints from the browser and your store’s website URL to understand customer’s preferred language.
Shoply detects the customer’s language in the following order:
| Priority | Source | What It Means | Example |
|---|---|---|---|
| 1 | Query string of the URL | The language appears in the URL query parameter | ?lng=fr or ?lang=es |
| 2 | Hash of the URL | The language appears in the URL hash | #lng=fr or #lang=es |
| 3 | Path of the URL | The language appears in the URL path | /fr/ or /es/products |
| 4 | HTML tag of the store’s website | Your store already sets a language in the <html> page | <html lang="de"> means German |
| 5 | Subdomain of the store’s website | The store uses different regions in subdomain | es.mystore.com or fr.mystore.com |
| 6 | Cookie of the store’s website | If the customer visited before, we remember their choice | They selected Spanish last time |
| 7 | Browser language of the customer’s device | The language set in the customer’s device | A user in France sets browser to French |
If a shopper chooses a language manually, we save it so they don’t have to select it every time:
| Storage Type | Purpose |
|---|---|
| Cookie | Remembers choice for next visit |
| Local / Session Storage | Remembers while they’re browsing |
If you have any questions or need help regarding the translation feature, please feel free to contact us at customer-obsession@shoplyai.ai.
