Inside Shoply
Product updates, customer stories, and engineering lessons from the team building Shoply.
How Shoply AI Ranks Product Search Results
Learn how Shoply ranks product search results using keyword and semantic matching, shopper behavior, sales, stock, and LLM-based checks for product relevance.
Frank Yang·
Inside Shoply AI Search: How Product Metadata Becomes Smart Filters
Learn what product metadata is, how Shoply AI uses it to choose smart filters at query time, and why merchants should regularly clean up the data behind their filters.
I Re-built Canva Because I Needed the Same Slide in 23 Languages
How I replaced repeated Canva edits across nine Shoply product slides and 23 languages with a focused React slide tool, shared layouts, and one language switch.
The Latency Budget of a Live Shopify Answer
A live Shopify AI answer has a latency budget: five legs, one sub-second window. Where the time goes, why a live read beats a stale snapshot, and what slows it.
Frederick Casey Housand·
Add an AI Chatbot to Any Website — Now Fully Self-Serve
Shoply AI Site Chat is now fully self-serve. Go to sitechat.shoplyai.ai, specify your URLs, embed one line of JavaScript, and get a 24/7 AI chatbot on any website in minutes.
Rui Jiang·
Running 23 Languages in Production: Field Notes from a Multilingual Shopify Chatbot
Field notes on running a 23-language Shopify chatbot in production: detection edge cases, script handling, fallback behavior, and what the headline counts hide.
What 23,000 Shopify Chatbot Conversations Taught Us About Shopper Intent
Five patterns in Shopify chatbot shopper intent, drawn from roughly 23,000 conversations in 2026. Multi-turn refinement, language switching, post-buy intent.
Shoply AI Can Now Cancel Orders: A First Step Toward Agentic E-Commerce
Shoply AI chatbot can now cancel Shopify orders on behalf of verified customers. Learn how to enable it and see the full cancellation flow.
Rui Jiang·
Turn "Sold Out" into Sales: Introducing Smart Back-in-Stock Notifications for Shoply AI
Stop losing revenue to inventory stockouts. Shoply AI’s newest feature lets customers request notifications for out-of-stock products and specific variants (size/color) directly through chat. Learn how to capture demand and recover sales.
Rui Jiang·
How We Built a Smarter AI Chatbot for Shopify Stores (And What We Learned)
AI-powered chatbots are transforming e-commerce, but building one that truly understands a store’s products and delivers real value to customers is no easy feat. Many chatbots struggle with accurate product recommendations and seamless customer support. In this post, we break down the biggest challenges we faced—and how we solved them.
Rui Jiang·