Turn “Sold Out” into Sales: Introducing Smart Back-in-Stock Notifications for Shoply AI

There are few things more frustrating in e-commerce than a motivated buyer hitting a “Sold Out” dead end.

For the customer, it’s a disappointment. For the merchant, it’s a lost sale, a bounced visitor, and potentially a customer lost to a competitor with better inventory.

But what if “out of stock” didn’t mean “end of the road”?

At Shoply, we believe AI should do more than just help customers find what is there; it should help manage demand for what isn’t. That’s why we are thrilled to announce our newest, highly requested feature: Smart Back-in-Stock Notifications.

This isn’t just a static “email me” button hidden on a product page. This is an intelligent, conversational feature integrated directly into the Shoply AI Search and Chatbot experience.

The “Out-of-Stock” Problem (And How AI Fixes It)

Traditional back-in-stock solutions are passive. A customer lands on a page, sees it’s sold out, and maybe notices a small form to enter their email. Most just leave.

Shoply’s new feature is active. When a customer asks the AI chatbot for a product that is unavailable, the AI immediately recognizes the intent and proactively offers to notify them the moment it returns.

This seamless interaction captures high-intent buyers right at the point of disappointment, turning a negative experience into a helpful service.

See It In Action: Capturing the Specific Request

The true power of Shoply’s AI is its ability to understand nuance. It knows that just because a size Small is in stock, it doesn’t help the customer looking for a Large.

Here is how the new feature seamlessly handles a specific variant request.

A customer is browsing a sports store using Shoply. They love the “Salomon Escape Outpath Cross-Country Ski Boots” but need a specific, popular size that is currently unavailable. Instead of clicking around desperately or leaving the site, they ask the AI.

The Interaction: The customer asks via chat: “Do you have size 8 available?”

The Shoply AI instantly detects the stock level for that specific SKU variant. It knows the boot exists, but that specific size is currently at zero. It responds proactively:

This level of granularity ensures customers only receive relevant notifications, increasing the likelihood they’ll convert when the item returns.

Closing the Loop: The “Back-in-Stock” Moment

Capturing the request is only half the battle. The magic happens when your inventory is updated.

Because Shoply is integrated with your store’s backend, it knows the moment that specific SKU (e.g., the Size 8 Boot) is restocked.

Without you having to lift a finger, Shoply automatically triggers a personalized email to the customers waiting for that exact item. It’s not a generic “something you liked is back” email; it is highly specific and actionable.

The Payoff: The customer receives the exact news they were waiting for, right in their inbox, with a direct link to purchase. This creates a sense of urgency and exclusivity, driving rapid sales from your restocked inventory.

Turn Dead Ends into Future Dividends

The beauty of Shoply AI’s back-in-stock feature is that it lives within the natural shopping conversation. There are no separate forms, no page redirects, no interruptions.

In the competitive world of e-commerce, you cannot afford to let high-intent shoppers slip through the cracks just because of temporary inventory issues.

Shoply AI’s Smart Back-in-Stock Notifications bridge the gap between demand and supply, ensuring that today’s “sold out” becomes tomorrow’s sale.

Not using Shoply yet? Install today  and see how AI search and chat can revolutionize your customer experience.