“Which one is best for a beginner under $150?”
Product discoveryTrusted by 600 Shopify stores to give every shopper a thoughtful answer.
Sports BasementHyper CreativeSekelskifteIPcam-shopPuffo Sport
The missed moment
Your shoppers are already asking buying questions. Most storefronts make them hunt.
A product page can describe an item. A product expert can understand what the shopper is actually trying to decide.
“Will this fit, and how is it different from the other one?”
Buying confidence“Can it arrive by Friday, and what if I need to return it?”
Instant serviceWhat it does
Turn every storefront visit into a guided shopping conversation.
01
Product Expert
Provides shopping advice to your customers with unrivaled relevancy and accuracy.
02
Live Chat
Store owners and support agents can jump into any AI conversation, take over when needed, and hand it back to AI anytime, keeping higher-intent customers engaged and moving toward checkout.
03
Fully Customizable
Train the AI on your own expert knowledge and customize its responses, tone, and personality to match your brand.
04
Multilingual
Engage with customers in their native languages.
Communicate in over 100 languages.
05
Beautiful
Customize icon, color, background, welcome messages, and 40+ other design elements to match the vibe of your store.
Build your own
Train your own AI? It's easy!
01
Let Shoply autonomously learn from webpages of your store, or even from external webpages
Pages in Your Domain
Return & shipping policy/pages/return-policy
PolicySnow gear buying guide/blogs/guides/snow-gear
Product GuideExternal Pages
Best Ski Resorts in 2026www.ski-resorts.com
External Page02
Feed Shoply AI with your store's knowledge — type it, or upload PDF / txt files
Inputted Knowledge
Upload Files to the AI Knowledge
shipping-policy.pdf
women-size-chart.pdf
03
Add personality or any custom prompts to your AI
Customize Shoply AI's Personality
You are a cheerful assistant for a snow gear store. Help shoppers choose skis, boots, layers, and accessories with upbeat guidance. Recommend gear confidently, explain fit and snow conditions, and keep answers friendly and concise.
You can also write your own prompt.
04
Integrate with WhatsApp for live chat, Smile for rewards, Judge.me for reviews, and more
Route shoppers to helpful tools
WhatsAppStart live chat
ConfigureSmile rewardsShow points balance
ConfigureJudge.me reviewsLet Shoply provide answers based on customers reviews
ReadyReviews
Store owners Love Shoply AI Search + AI Chat:
Read more on Shopify App Store.
Hyper Creative
I have loved seeing this AI help our customers find products, understand more about a product and it helps us gather more info from a customer to allow us to quote them more easily for a custom item.
Adding info to the knowledge base is great — I have told our AI to always ask a client's name and email before providing an answer. This way we can always follow up with a client if we need to provide more information.
I love where AI is taking Ecommerce — and this app is a no brainer for a quick win!
Adding info to the knowledge base is great — I have told our AI to always ask a client's name and email before providing an answer. This way we can always follow up with a client if we need to provide more information.
I love where AI is taking Ecommerce — and this app is a no brainer for a quick win!
Sports Basement
We were extremely skeptical of AI chat solutions in general — we'd tried a few and been burned hard on the immense training needed. Not so with Shoply AI — this app is set up to read our Shopify data seamlessly, and is incredibly easy to update and maintain.
We're super pleased with the results so far, and are excited to see how else we can leverage this brilliantly-designed tool!
We're super pleased with the results so far, and are excited to see how else we can leverage this brilliantly-designed tool!
Sekelskifte
This AI bot is truly impressive and works even better than I expected. What really stands out is the developer's dedication — always quick to respond, very supportive, and open to feedback. Even small bugs or improvement suggestions get handled right away, which makes the whole experience feel professional and trustworthy.
Highly recommended for anyone looking for a reliable AI tool!
Highly recommended for anyone looking for a reliable AI tool!
Frequently asked
What Shopify merchants want to know.
Need a deeper answer? Browse the complete Shoply FAQ or explore our Shopify AI guides.
What is a Shopify AI chatbot?
A Shopify AI chatbot is a conversational assistant on your storefront that can understand shopper questions, use your store information to answer them, recommend relevant products, and connect the shopper with your team when human help is better.
How does Shoply learn about my Shopify store?
Shoply can learn from your Shopify catalog, product and collection content, store pages, policies, blogs, files, and knowledge you add directly. You stay in control of the instructions and personality it follows.
Can Shoply recommend and compare products?
Yes. Shoply is designed to understand what a shopper is trying to find, recommend relevant products, and explain the differences that matter to that shopper.
Can a support agent take over the conversation?
Yes. Your team can enter an AI conversation, talk directly with the shopper, and hand the conversation back to AI when appropriate.
Do I need a developer to install it?
No. Shoply installs through the Shopify App Store and is designed for merchants to configure without editing theme code.
Can I customize how the chatbot looks and speaks?
Yes. You can shape its personality and instructions, then customize storefront details such as its icon, colors, background, and welcome messages.
What should I test before launching an AI chatbot?
Test questions whose answers change in real time: set a variant out of stock, end a discount, and check a real order. Then score recommendation quality, answer accuracy, handoff behavior, and brand fit before making the chatbot prominent.
Can Shoply answer order-status, tracking, and return questions?
Yes. Shoply can help with common order, tracking, shipping, and return questions. For conversations that require a person or sensitive judgment, your team can take over.
Can the chatbot help international shoppers?
Yes. Shoply can detect a shopper’s preferred language and answer in that language, while merchants can review and customize translated storefront messages.
How do Shoply AI Chat and AI Search work together?
AI Search helps shoppers narrow the catalog; AI Chat helps them compare, decide, and ask follow-up questions. Because both experiences use the same store knowledge, a shopper can move from discovery to conversation without starting over.
Ready for the next shopper?
Give every visitor your best Shopify product expert.
Answer the question, recommend the product, and keep the conversation moving toward checkout.