Conversation between customer and Shoply Guide
Device type:
Desktop
Revenue: £32.00
Conversation started on
2025-07-16 20:34:24 BST
Customer:
20:34:24
Hi,
Shoply:
Hello! 👋 Welcome to The Milky Tee Company. How can I help you today? Are you looking for breastfeeding-friendly clothing, organic baby essentials, or maybe a special gift? Let me know what you need!
Customer:
20:35:59
I don’t understand your size chart. For example, you’ve got waist size for M as 41cm, which is 16 inches! It doesn’t make sense
Shoply:
Thank you for your feedback and for pointing out the confusion with our size chart! We understand how important accurate sizing is, especially for maternity and breastfeeding wear.
Our main sizing guide is as follows:
- UK 6 – XS
- UK 8 – S
- UK 10-12 – M
- UK 14 – L
- UK 16 – XL
- UK 18 – 2XL
- UK 20 – 3XL
- UK 22-24 – 4XL
If you are between sizes, we recommend sizing up for a more comfortable or oversized fit. Our T-shirts are a standard fit, long-sleeved tops are a slimmer fit, and sweatshirts are a standard fit as well.
Regarding the waist measurement: sometimes garment measurements (like 41cm) refer to the width of the garment laid flat, not the full circumference of your body. So, 41cm across the front (when laid flat) would be about 82cm (32 inches) around. This is a common way clothing is measured, but it can be confusing!
If you need help choosing the right size, please let me know your usual UK dress size and whether you prefer a standard or oversized fit, and I can recommend the best option for you.
Would you like more detailed advice based on your measurements or preferences?
Customer:
20:39:46
Ah, I see. Thanks for explaining. I’m trying to order the striped long sleeve shirt for my daughter to wear once she’s breastfeeding. She’s normally a small, bust 34” but I would says she’s a 36” bust now. What size do you recommend?
Shoply:
Thank you for sharing those details! For our striped long sleeve breastfeeding tops:
- Our sizing guide recommends a Small (S) for UK 8, and a Medium (M) for UK 10-12.
- The long-sleeved tops are described as a slimmer fit .
Since your daughter’s current bust is around 36” (which is typically closer to a UK 10-12 or a Medium), and considering the slimmer fit of our long-sleeved tops, I would recommend choosing a
Medium (M)
. This should give her a comfortable fit with a bit of extra room, which is especially helpful during breastfeeding.
If she prefers a looser or more relaxed fit, or if she’s between sizes, sizing up to a
Large (L)
is also an option. We do offer free exchanges for 90 days, so if the fit isn’t quite right, it’s easy to swap for another size.
Would you like me to show you our current selection of striped long sleeve breastfeeding tops?
Customer:
20:40:32
Thanks very much
Shoply:
You’re very welcome! 😊 If you have any more questions or need further help choosing the perfect breastfeeding top or any other product, just let us know. We’re here to help make things as easy as possible for you and your daughter.
If you’re ready to browse, here’s our selection of striped long sleeve breastfeeding tops:
Wishing your daughter a smooth and comfortable breastfeeding journey! If you need anything else, just ask.
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Added to Cart:
20:43:35
Checked out:
20:50:29